How will I be billed by hostnexus.com?
  Is it possible to upgrade or downgrade my account?
  What happens if my credit card is rejected?
  How can I cancel my account?
  How do I change my credit card and contact details?
  How do I contact Accounts?

 How will I be billed by hostnexus.com?

HostNexus uses third party credit card processors (WorldPay and PayPal) to process credit card payments. This ensures the maximum amount of security as we don't keep credit information on any server and infact, HostNexus will never even know your full credit card number! Depending on your payment plan, your credit card will be automatically billed 30/90/365 days from the day that you originally opened your account with us. For example, if signed up on the 17th of the month on a monthly payment plan, your card will be automatically billed every month around the 17th (or to be precise, exactly every 30 days from the date of signup). The charges from HostNexus on your credit card will appear in the name of HostNexus. We also accept payment via PayPal but HostNexus does not accept cheques, money orders or cash payments.

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 Is it possible to upgrade or downgrade my account?

It is very easy to upgrade or downgrade your account at HostNexus. All upgrades and downgrades are done seamlessly and do not require any interruption to your hosting service. After you have chosen the new plan that suits your new requirements, email Accounts with the following information -

   (1) Your Account name.
   (2) Your Domain name.
   (3) Your Server name.
   (4) Your WorldPay or PayPal subscription number.
   (5) The last 4 digits of your credit card number, that you use to pay HostNexus.

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 What happens if my credit card is rejected?

Your credit card is billed every 30, 90 or 365 days from the amount of signup. If an unsuccessful attempt to charge your credit card is made, the system will email you and let you know that the charge was declined and our system will try to bill your card on the subsequent 3 days. If your card is declined 4 times we will not attempt to bill you agan and our Accounts department will contact you asking you to update your card details at WorldPay.

If you pay via PayPal, the PayPal system will attempt to bill you 3 times with a 5 day gap between each billing attempt. If the subscription fails 3 times, PayPal will cancel the subscription and our Accounts department will contact you with a new subscription link.

IMPORTANT - If we do not receive a reply within 48 hours, your account will then suspended until we receive payment and then your account will be unsuspended. If you are having temporary difficulties with paying for your account, please contact Accounts and we will try to work with you to maintain your account here.

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 How can I cancel my account?

To cancel your account, please email Accounts with the following information -

   (1) Your Account name.
   (2) Your Domain name.
   (3) Your Server name.
   (4) Your WorldPay or PayPal subscription number.
   (5) The last 4 digits of your credit card number, that you us to pay HostNexus.

We will then stop your recurring payments and delete all files in your account. If you cannot provide us with the above information, we can not cancel your account, for obvious security reasons.

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we stop the recurring transactions from WorldPay or PayPal and then delete your account from the server you're on.

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 How do I change my credit card and contact details?

You can change your credit card at the WorldPay Shopper Management System (SMS) - http://support.worldpay.com/shopper/

Please use the login information given to you from WorldPay when you made initial payment for this subscription to login. Failing that you can select the 'Forgotten Password' tab on the left side of the login fields.

This will enable you to view your payments for your plan with HostNexus and from here you can update your billing information. Once you have done this your billing will automatically continue.

IMPORTANT - If you have changed your email address, make sure you update your email address under the EDIT field in Plesk and also email Accounts. We will also need to update our client database with that new email address.

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 How do I contact Accounts?

To contact Accounts, simply email accounts@hostnexus.com providing all the necessary information so we can serve you quickly and efficiently. Please do not contact WorldPay for support regarding your payments as all they will do is refer the issue to us. Payment issues can be complex and we have a full time Accounts department available to assist you in any accounts related matter. Please do not hesitate to contact Accounts if you have any queries or concerns.

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