It's not that big, well within the 99.99% uptime if you really think about it.
24 x 356 = 8760 hrs, servers been down for 30 or so - 0.0034%
I have clients breathing down my back for over 18 hrs, we're 12 hrs ahead of the US and having mail down on monday morning is blasphemous.
Thing with computer hardware is these things happen, Murphy's law.
At least here you get a response and know someone's on it.
I've had BIG hosting companies ignore support requests till Monday 9am PST.
Why I've been with HN for 9 years, I've known marriages that don't last as long.