Resellers - check out this helpdesk!

**NexDog** · 07-17-2002, 01:43 AM

Who wants to guinea pig this:

http://helpdesk.oneorzero.com/

**MikeMann** · 07-17-2002, 12:12 PM

If I were a reseller, I'd gladly test it out for you

safvan · 07-20-2002, 03:31 PM

Sounds interesting...i will check it out, may be in the future probably cause most of these services finally start charging money.

safvan · 07-20-2002, 03:33 PM

and all the versions are beta.

Collectonian · 07-23-2002, 03:33 PM

I'd love to, but the URL comes back as DNS not found :-(

**MikeMann** · 07-23-2002, 04:09 PM

Here's something I find rather interesting:

Registrant:
Zero and One Engineering, Inc. (ONEZERO-DOM)
350 A Christopher Ave. NW
Gaithersburg, MD 20879
US

Domain Name: ONEZERO.COM

Administrative Contact, Technical Contact:
Liou, Solomon (SL84) solomon_liou@0-1.COM
Zero and One Engineering, Inc.
350A Christopher Ave.
Gaithersburg, MD 20879
301-208-6778 (301) 802-6778 (FAX) 301-216-1307

Record expires on 28-Jul-1999.
Record created on 27-Jul-1992.
Database last updated on 23-Jul-2002 17:07:35 EDT.

Domain servers in listed order:

SNOOPY.ONEZERO.COM 199.242.132.4
AUTH10.NS.WCOM.COM 198.6.100.21

The domain was set to expire July 28, 1999, but I was just there and now it's gone. Wish I had grabbed a copy of the software before

**NexDog** · 07-23-2002, 08:06 PM

Shame about that and I don't seem to have downloaded it either. How about this one:

http://mhd.sourceforge.net/

Generic version looks a bit basic but I reckon it could be designed to look nice.

Collectonian · 07-23-2002, 08:14 PM

Though it's old, it does look interesting. I'll download it and give it a shot (then improve it!) ;-)

Collectonian · 07-23-2002, 09:23 PM

Okay, I installed it and tested it...here are my notes on mhd-0.5.6.

1. Has invalid file nmes for anyone who develops on a Windows computer (i.e. all the class.DBI::* files in the include directory). If you're on Windows, you'll have to use WinRAR to get the files extracted, then upload, then rename. That sucks.

2. Config files need their comments updated to be more logical and accurate. The Install file also incorrectly references files by what are apparantly old names. It's also not clear what some files are for. For example the stuff in the docs directory is for IRM (whatever that is).

3. Of course...all the foreign language stuff is fun too :-P

4. After installing, it threw an error because there is a line of SQL in another file that you have to add. On this latest version new SQL stuff was added to another SQL file, but nothing was mentioned in the install file.

5. A lot of stuff doesn't work. Add/modify users does nothing. Same for add/edit departments, etc.

All in all I'd leave this one alone. I'd hoped it would be fairly functional, then I would have just fixed it up, but this is one car that just isn't worth the effort. LOL.

Collectonian · 07-23-2002, 09:25 PM

One or Zero's page is back up, so I downloaded it and tried it as well

OneOrZero's Helpdesk was very easy to install, just edit a config file, upload and run the installer. You can even customize the tables names (a plus if you're like me and name your tables to reflect what is using them)! The install program just has a few fields to fill in and it's done. It would be nice to have some explanations in the settings area, but otherwise it has a very nice interface. Definately a very nice helpdesk and it tooks like a good one. I'm implementing it on my site. ;-) It also has a forum tie in, but I haven't tried that yet since I haven't gotten the forums installed. LOL.