Proton Server Replacement - Page 2

MileHigh · 11-24-2009, 08:59 PM

Still down Laurence, and no one is responding to requests for assistance and status. Soon you won't have a need to bring it up because everyone will be going elsewhere...

**NexDog** · 11-25-2009, 12:32 AM

The copying finished and the reconfigurator ran but ended with many errors. It has reactivated some domains but not all. We are checking everything and reactivating manually whatever is left.

**NexDog** · 11-25-2009, 10:52 AM

As of now we have over half the server's domains up. If your domains are still down please contact support. We are still working with Plesk Support for a global fix though. The problem is coming from corrupt files in the restore process. Hopefully a global fix will be available soon, meanwhile please contact us to get you urgent domains up.

jtrefet · 11-25-2009, 03:12 PM

Domains are still not working for me. I opened up a ticket earlier asking about a specific domain, no response on the ticket yet.

I had a chat with a support tech, he is not able to bring the domain up at this time...what is the ETA for my domain to be up?

What is the plan to bring things up quicker next time in the event of server problems? It would be faster for us to move elsewhere and to wait for DNS propogation...please tell me why we should stay with you and what you plan to do differently from now on?

**NexDog** · 11-25-2009, 11:29 PM

Most domains should be up now. There are about 50 left with certain issues and we are fixing those manually. Even Plesk support faced some challenges with helping to fix this issue.

Please check all your domains and if there is anything wrong please contact support and we'll get them fixed very quickly.

In 8 eight years this has been without a doubt the hardest server restore I have ever seen. It shouldn't have been this bad but sometimes things just don't work the way they are supposed to. I hope everyone can recover from this quickly and I am sincerely sorry for this extended outage. Good news is that this is now a new server so everyone should see a nice performance boost and good stability.

Thanks again for your patience and understanding.

**NexDog** · 11-25-2009, 11:32 PM

jtrefet - there was no way to predict any of these issues. Also this is the first time we have ever had to restore a server while the old server is offline. Normally if a server has issues we simply replace it before it dies. This was also planned for Proton and teh new server was already online with the replacement scheduled to start on the day it died. We had some delays with the new server whikle we waited for hardware deliveries. Had the new server been online in the normal timeframe we could have done the replacement starting Friday.