Interested in you Reseller account

[budashakyamuni]

Hi There everyone!

I have been looking for a new Reseller host. I am at the moment at ECP but webmail is running a little far to slow for me. So I am looking for hard rock solide new alternatives.

You seem to be a good choice. How ever I must receive your coments on some issues.

Some of the questions I have, as already been posted here at this forum, how ever I still need to make them again or add some new ones.

First I will like to state that I have been using for a few days your free hosting product. What I have found was that webmail sending was fast real good, but receiving took almost one day to arrive... thats bad.

Webmail acess seems to be prety fast. ECP is now slow.

I´ve noticed you don´t use CPanel but Plesk. Why should i choose you if you use such a control pannel?

You say you give REAL 24/7 Support, everybody say that this days, even ECP say that, but the fact is I am not getting that.

Also I have seen some postings here that my give me an idea that you infact does not have the REAL 24/7 Support you say you have. Can you coment?
I live in Lisbon, Portugal, London time, how can you be up when there is snoring time?

The is your "Superior Uptime" afirmation. Again, every body say that this days. Care to coment?

Here http://www.hostnexus.com/resellers/reseller_plans.htm it seems you don´t mention anything about Private IP Adress nor Addon Domins, nor Park Domains. Care to coment?

It can seem a litle crazy but I do enjoy ECP service, the problem is speed. So, please care to coment if you have all the features of ECP http://www.ecphosting.net/reseller.htm and if not, why don´t you have them?

Also, you charge more then they do and give less bandwith for the same money and less server space. Can you please tell why, why should I came to you?

I hoppe you can take some time to talk to me.

Wishing you all the best!

alexandre

[middleground]

Some I can help with:

- Receiving webmail on free service- I never had to wait for emails on paid accounts- send from hotmail, and usually within minutes we have it.

Reseller Plans:
- Check these out also:
http://www.hostnexus.com/solutions/promotions.htm

Plesk vs cPanel:
- No comparison in my mind- Plesk is better (and more expensive).

For uptime, look here:
http://nexusportal.net/monitor.php
and click on the Alertra icon to get monitored values.

[budashakyamuni]

Hello there my dear friend Middleground!

Thank you for your repply.

Regarding the webmail issue, I have now received the e-mail i´ve sent from another account to the one I´ve created at nexus free service. It took several hours to arrive...

The same message was sent from my free nexus webmail account to an another webmail account external to nexus free service. It still haven´t arrive...

This is strange. As you pointed out, event accounts such as hotmail ones, tooke only several minutes. That is why I am here for some answers

Paid or non-paid service should be good, right? For instance, I can not demand that the free nexus website to give more bandwith than the one presented on the presentattion of the service, but I do must demand THAT bandwith that is stated to be given. So, were does Nexus say webmail will take several hours to arrive? it is a matter of transparency.

Is it a problem of my region location? Is this problem going to reflec the service I might be paying? Are there other at Nexus Free who have experienced such e-mail problems?

Regarding the Promotions at Nexus, I am interested in Reseller accounts.

Regarding the uptime, thank you for the tips. Even, I still ask for a person representing Nexus to respond to my query. To my querys

Thank you for your value time!

[middleground]

You're welcome,
As for the email, each server handles its own email, I guessing the free one has a few more accounts than the normal other ones...But the HN server is only half the equation...other servers involved...as i noted, I've not had any issues.

Side note- the promotions ARE reseller packages. Note the multi domain limits. I have Sept I think- 50 domains, and with forum post incentives, have been able to jackup the limits quite a bit..

Hang in there- someone representing HN will help you out....

[NexDog]

Okay, I'll try and be detailed as possible:

Originally posted by budashakyamuni
First I will like to state that I have been using for a few days your free hosting product. What I have found was that webmail sending was fast real good, but receiving took almost one day to arrive... thats bad.

The free service is......free. We keep the server patched and secure but that's about as far it goes. We had a nightmare with this server before and the porn abuse. I firewalled a good portion of China and other countries and the problem appears to be solved (I guess people finally got the message that they can spend 10 hours putting up a porn site but it only takes 5 seconds for us to find and remove).

We put that service up for a few reasons but it's supposed to run itself and we are far too busy supporting paying customers to spend hours a day on that server. I just checked the mail queue and there was a lot of junk and spam bouncing around. I removed it and you can check to see if that speeds up delivery. On the normal hostnexus service, alot more attention is paid to the speed of the email service.

I´ve noticed you don´t use CPanel but Plesk. Why should i choose you if you use such a control pannel?

Plesk is the best and the new Plesk 7 is absolutely outstanding. Cpanel has lots of bugs and takes alot more work to stabilise than Plesk. We are launching a Cpanel service soon so we do know the software but Plesk will always remain my favourite.

You say you give REAL 24/7 Support, everybody say that this days, even ECP say that, but the fact is I am not getting that.

Also I have seen some postings here that my give me an idea that you infact does not have the REAL 24/7 Support you say you have. Can you coment?
I live in Lisbon, Portugal, London time, how can you be up when there is snoring time?

We have techs in Europe - so people are working when the rest of us are sleeping.

The is your "Superior Uptime" afirmation. Again, every body say that this days. Care to coment?

Uptime is taken very seriously and our servers are monitored closely and stats published. If you see a server go down, you can be assured that it will be up again within 10 minutes (unless there is a serious problem).

Here http://www.hostnexus.com/resellers/reseller_plans.htm it seems you don´t mention anything about Private IP Adress nor Addon Domins, nor Park Domains. Care to coment?

Each reseller account comes with 3 IP addresses and you can set up parked domains. Plesk doesn't have an "Addon Domains" feature but if a client needs another domain to be pointed to a subdirectory, just set it up like a parked domain.

It can seem a litle crazy but I do enjoy ECP service, the problem is speed. So, please care to coment if you have all the features of ECP http://www.ecphosting.net/reseller.htm and if not, why don´t you have them?

Plesk is not far behind Cpanel in features nowadays. It can pretty much do everything Cpanel can do and does it more securely and with stability. And now it even looks better.

Also, you charge more then they do and give less bandwith for the same money and less server space. Can you please tell why, why should I came to you?

We have a business plan that works for us. By offering what we do, we ensure that HostNexus will be around for a long time and that your investment in us is protected. Our prices also ensure that we are able to place less accounts on a server and keep the servers faster. You say your current issue is speed and perhaps the reason for this is that your current host is too cheap and therefore needs to place too many reseller accounts on a server to be profitable.

HostNexus has been around alot longer, we have more servers which means more experience. I believe the tech support is the best you can receive as I have yet to see an issue that we couldn't solve. Our servers are very secure and we constantly patching and upgrading. As you can see by NexusPortal, we have invested alot of time and money to provide our clients with a very positive experience at HN. Hope you'll join us too.

[RobbieLePommie]

Originally posted by budashakyamuni
Also, you charge more then they do and give less bandwith for the same money and less server space. Can you please tell why, why should I came to you?

From a customer point of view - it's worth it. Support is the name of the game - things do go wrong and you need help it's nice to know it will be there.

I raised a Trouble ticket this morning for something significant, but a minor server tweak - I've not even bothered checking that it's been answered as I'm confident it will have been dealt with already.

(As for e-mail; remember that e-mail is not a guaranteed medium, and there are many factors involved, several outside the hands of the host. Having said that, I receive about 400 e-mails a day, and have never had anyone comment they have sent a mail and it's not arrived with HostNexus - the paid service. The customisable spam filter and the virus software just add value!).

[NexDog]

Originally posted by RobbieLePommie
I raised a Trouble ticket this morning for something significant, but a minor server tweak - I've not even bothered checking that it's been answered as I'm confident it will have been dealt with already.

Most certainly has. Also working on a more permanent fix for your issue. Grab me later on IM as I would like to discuss this with you.

[RobbieLePommie]

Originally posted by NexDog
Most certainly has. Also working on a more permanent fix for your issue. Grab me later on IM as I would like to discuss this with you.

Yep - just checked and got the replies. Thanks!

[MikeMann]

And besides the paid staff there is also a group of us members that are forum moderators (and regular users) that are here at all hours of the day and night and are all too happy to be of as much assistance as we possibly can

[budashakyamuni]

Hi There everyone once again!

I will like to thank you all for your warm wellcome and pront response.

Also a special thank to Laurence, for his warm heart and patience with my rude questions and alegations.

Now, I would like to say something. The webmail at Free Nexus is still very slow. And only receive, now it does not send e-mail. I have tested one more times and problem continue. However I do noticed that according to Laurence the webmail receiving did get a little faster. nevertheless it took several hours to arrive.

I do understand and beleive is your response Laurence, regarding virus and "free service vs payed service!.

I haven´t tested ftp. I seems I have to ask to get it to my free account. I will do just that as soon as I can.

I do go for the "pay for quality". That is what I need to know, that is what I am trying to find out about Nexus. I can pay your price, but if I am going to move from a host, and pay more, I need to be sure. Some of my clients have moved from one service to my service. They pay more with me, but I give them more then they have or will receive in other places.

At this moment I cannot say to clients to come to my Hosting service. I will be lying if I said things will go ok to them. So, in fact I am here for my clients to get more, and myself of course.

A question. You allow subdomains like: subname.name.com

Going to detail now:

Reseller Privileges. ECP give me:
Allow Package Edits. Do you?
Account Creation. Do you?
Account Modification. Do you?
...

Account Suspension. Do you?
Account Upgrades. Do you?
Add Domains. Do you?
Add/Remove Packages. Do you?

...


QUOTE: Each reseller account comes with 3 IP addresses and you can set up parked domains.

Plesk doesn't have an "Addon Domains" feature but if a client needs another domain to be pointed to a subdirectory, just set it up like a parked domain.

END QUOTE.

Could you please explain this a little?

Bandwidth Limiting. Do you?
Edit MX Entries. Do you?
Enabling/Disabling FrontPage Extensions. Do you?
Enabling/Disabling SSL Support. Do you?

...

Enabling/Disabling SubDomains. Do you?
List Accounts. Do you?
Mail TroubleShooter. Do you?
Overselling Enabled. Do you?

...

Password Modification. Do you?
Quota Modification. Do you?
Reset Shopping Cart. Do you?
Turn an Account into a Demo Account. Do you?

...

View Account Bandwidth usage. Do you?
View Account Statistics. Do you?
View Server Status. Do you?

END.

I thank you in advance! For you time and patience!

Wishig you all the best,

alexandre