Interested in you Reseller account

[MikeMann]

Out of your list, I can say for sure that the following you can do right from inside of Plesk:

Add Domains
Edit MX Entries
Enabling/Disabling FrontPage Extensions
Enabling/Disabling SSL Support
Enabling/Disabling SubDomains
List Accounts
Password Modification
View Account Bandwidth usage
View Account Statistics

For the "View Server Status" there is a special page here setup to show you the status of all the server here. Overselling is not allowed for an account, but you can set each domain to 0 for bandwidth and it will work (only up to what your account is set for though), but I believe you will receieve an email from the server stating that your domain is over the limit. Just disregard that.

Upgrades are handled through a support ticket (and of course a cost adjustment).

You can also disable domains in Plesk which would be about the same as suspending an account.

[lharvey]

budashakyamuni...

Welcome

I have been a HN reseller for two years in a month or so.

I also have a reseller account at "one of the other guys"

I am migrating slowly but surely everything over here to HN

I am doing this for a number of reasons.

First: I have been operating for a number of years with CPanel at the other guys (og), and with PLESK here for two years.

I do like CPanel but if I had to rank CPanel and Plesk, I would definately choose PLESK hands down. It's functionality, interface, and ease of use is wonderful.

Second: I guess the support thing is what really makes me rave about HN. Sure everybody offers 24.7 support but few actually deliver it. HN on the other hand does go out of it's way to fix issues and explain how thing work. Sometimes just like everything else in life, the traffice does get a bit jammed up, but if you let the people do their job, they will get to it "post haste" Often times the support staff is on top of it before you even know what hit you.

The (og's) answer to real server issues was to turn off their telephones and disable their ticket system to stop the flood of tickets. I swear to you this happened. This was when I began searching for what eventually turned into a long relationship with HN.

Paid or Free: I continually tell my customers, "you get what you pay for" My customers expect the best. I know with HN I can deliver up to their expectations. Yes, they all have my home phone number to call me 24/7. I wouldn't do that if I didn't trust HN to be right there with me.

The forums and it's participants, like Middleground, MikeMann, Robbie and so many others too numerous to mention has been a life saver for me. The advise and help is free and always timely and accurate. I love these guys/gals who do this for no money at all.

WebMail: I am a strong believer that WebMail is best utilized as a convienence in support of your "Hard Mail". If you are out of the office it is a good place to check your mail, answer some quick questions and get out. Then when you get back to the office "Hard Mail" the stuff and it's right there where you need it.

Out of town? Check your WebMail. Get back in town, everything is there.

I haven't noticed really, that the WebMail is slow, nor have I had complaints about it being slow. Trust me my customers would complain it it took too long for their mail to work.

budashakyamuni

I've probably rambled on for much to long as it is.

Join UP - Who's It Gonna Hurt anyway?

Lee