Problem with purchasing

[Alexander Morgan]

Hello,

I've been having problem with the purchasing of a reseller package these last 2 days. I have already purchased a domain through the nexus domains with absolutely no problems whatsoever, but i cannot for the life of me get the sale order of the reseller package to go through. The domains are purchased through a different system, but the servers go through RBS WorldPay, which is the obstacle in my case.
I went to:https://www.hostnexus.com/order/order.php, customized and completed my order and then i'm being transfered to RBS WorldPay to make the purchase and that's where the problem occurs. The transaction doesn't fall thru.
I fill in all the info like i've done hundreds of times before, but for some weird reason i get this error:

This transaction has been declined. You may wish to try another card, or contact the merchant.

Now i know it's not the card, cause i use it constantly for online shopping and i know that it works anywhere else, nexus domains included. What i suspect to be the problem is the Billing Address. I've entered over 50 variations of my own personal address and that of the bank (no i'm not kidding - yes i've actually filled in over a hundred forms with different variations of the address). I've tried removing the space, the commas, playing with the order of the words, everything... and each and everytime i get the:

This transaction has been declined. You may wish to try another card, or contact the merchant.

dreaded message. I'm at my wits' end. I went to the bank to ask what could be the problem but they don't have a clue and say they've never encountered something like this before... go figure. I've made countless of online transactions with that bank and this particular card and not once have a had a transaction rejected - also not once have i been asked for a Billing Address which i suspect is the problem.

So what i'm asking for is a solution to this... if any? Maybe i'm doing something wrong elsewhere? Is there another way or system appart from RBS to make the payment perhaps? Any help would be deeply appreciated. I've made my decision to choose Nexus after careful consideration following the advice of many of my colleagues and friends and doing extensive online research and i really hate be deterred from my choice by third parties with such trivial problems.

If this is the wrong place to ask a question of this nature, can you please re-direct me to the right one?

Thank you in advance,
Alexander

[Dfishel]

You can try one of two ways if you don't get a response. There is the Live Chat Function and as of now the Sales Guys are online, or you can email Sales @ Hostnexus (.com) or even accounts @ Hostnexus (.com)

If not one of the guys should see this soon and get in contact with you.




(I don't work for hostnexus just trying to help)

[NexDog]

Hi Alexander,

Sorry for the issues, not really sure why thats happening. What you can do is choose PayPal as the payment option and at the bottom you'll see:

Don't have a PayPal account? Use your credit card or bank account (where available).

PayPal pretty much works as a payment processor these days too.

[Alexander Morgan]

Thank you for you replies. I'm almost positive that the problem occurs when asked for the billing address, but i cannot say for certain. I'll have to clear it up with my bank yet again. If we cannot manage the answer than i guess that's it. Impeded by a simple field in the purchase form. It's kind of ridiculous when you think about it

As for PayPal, yes, my online shopping would have been safer and quicker, had they offered their services to my country, which they don't, so that's an option not available to me.

Thanx again for your replies, will try to sort this out if i can.

[NexDog]

To be honest the billing address doesn't have to match up at WorldPay so must be another reason. Sorry it's not working out for you.