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LV - Two comment:
Switching is fairly easy. When you purchase a plan, just mention the fact you need help transferring fomr one host to another. The support team can "wget" the files for you (essentially doing the ftp upload) and if you backup databases, they can have these all up and running. The only "loss" is and database changes made after the backup and before up and running on the new server. It's a nuisance, but not a difficult operation and the support team here can help.
BUT, If your host has been perfect for "years" and now has just one small hic-cup over a week, well, computers go wrong. No matter which host you go to, you can expect 6 hours every few years, sometimes more for the big problems. If your host has genuinely tried to fix the problem over the past week, then ride the storm, let your admins do what they're paid to do and hopefully it settles down again for a few more "years".
If, however, the admins are unresponsive, don't appear to care then yes, move. And move fast. You need admins that do get things fixed when it goes pear shaped.
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Rob
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For your information, there's a lot more to ogres than people think.
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