I'm writing this here since there is no server-problem forum set up for us with dedicated machines. Our dedicated server, olympia, has been down for over 4 hours now. We opened a ticket nearly FOUR HOURS
ago asking for a simple powercycle, since it was not responding to ssh attempts. So far no response from Host Nexus. Not even a "we're swamped, will get to it as soon as possible." We have lots of pissed off clients wanting to know when their sites will be back online, but I don't know what to tell them since I can't get a response from HostNexus. I even called Australia (long distance from US) and left a voicemail to see if that would get a response. I even called Fortress ITX (The datacenter HostNexus is using to house our server) but they said they couldn't help me since we are technically HostNexus's customers.
So I thought I'd voice my frustration here in the hopes that somebody at HostNexus will notice this and get on it. The support ticket ID is PIX-970219.
HostNexus has always been helpful and responsive in the past, so I don't know what's going on today.
EDIT: they finally responded, and our server is back. They were apparently hard at work fixing the problem, but forgot to update us and let us know, hence the frustration.