Setting Limits

lharvey · 03-21-2007, 02:26 PM

I am trying to update the validity period of one of my customers.

I changed the date and I changed their space as warned.

I am not allowed to update because I can't get it to accept the Maximum amount of traffic no matter what I put in for a value.

I am way below my limits for space and traffic on my reseller account.

Lee

lharvey · 03-21-2007, 03:12 PM

I've tried everything.

I put in a ticket but nothing yet.

I am afraid I will have this client shut off while I am on vacation and this is not good.

Anybody?

L

**RobbieLePommie** · 03-21-2007, 04:28 PM

Lee,

All that will happen is you get an e-mail warning you that client is over limits; the client won't even know. So son't panic and let the tech sort it out (they probably just need to change a permissions thing for you)

lharvey · 03-21-2007, 04:37 PM

Right but it also shuts off the domain if the validity period can't be updated.

And you can't get the validity updated if you are "exceeding maximum" limits

It's a mess.

No reply from Tech Sup on either ticket.

I'm starting to panic.

L

**RobbieLePommie** · 03-22-2007, 04:58 PM

I didn't know it shut off the domain.... damn. That does make it more ugrent.

24 hours for a ticket is unusual, try raising it again - really stress the fact that you're about to have a domain cut off this time. Then escallate if not solved.