Hi HN Members!
We are happy to announce major upgrades to our popular VirtNex reseller plans. Space and transfer on most plans has been increased dramatically and the price on higher end plans has also been dropped. If you are a reseller on a VirtNex package, you are entitled to a free upgrade so just email us at
support@hostnexus.com (or log a ticket manually) and let us know your account name as it appears in Plesk (not Plesk username) and your server name and we will be happy to upgrade you. Resellers take a look at the new plans here:
http://www.hostnexus.com/resellers/index.htm
We have also introduced a VirtNex-6 and a new Semi-Dedicated service to help resellers and high resource users bridge the gap between shared and dedicated hosting.
The client backup system has been installed on most servers. If your's does not yet have it, it will do very shortly. There are some bugs in the system that we have to iron out so please report any findings to Support.
Plesk 7 also comes with Subdomain support and the upgrade also reset some accounts permissions (namely: Subdomains, Cron, Hard Disk Quota Management, Backup and Mailing Lists). If you find you have the inability to use these features, please email support and we will activate them. Incidentally, subdomain quota:
NexPersonal: 5
NexBusiness: 10
NexEnterprise: 15
NexCorporate: Unlimited
Most of the Reseller and Promotional plans have unlimited subdomains. We would like to encourage everyone (especially those with multi-domain accounts) to use subdomains even with redirects. Using the old system, you would create a subdomain just like a norrmal domain and if you wanted a redirect, you'd choose the Standard Forward or Frame Forward option under Setup. You can achieve this with the new subdomain system as well. For more info on this and the code to use redirects with subdomains, please read this post:
http://www.nexusportal.net/showthrea...&threadid=6469
Would like to say a few things about support methods. If you choose to login to the system and submit a ticket (
http://nexusportal.net/support/ticke...kets&_m=submit), you will see a "Department" section at the bottom. Please make sure you choose "HostNexus Support" even if you are a reseller. Submitting a ticket to "ResellerNexus Support" will place your ticket in a different queue. ResellerNexus is yet to go live and only the 10-20 people testing out that Cpanel service need submit tickets there. Submitting a ticket to the right department ensures you get the quickest possible response from our staff.
If you choose to email
support@hostnexus.com, this also creates a ticket in the system. If you choose this method, please make sure to add domain and server info if possible as that will help us to troubleshoot your issue alot quicker.
About 6 days ago we upgraded the main Nexus server to Plesk 7. The upgrade reset the permissions on the httpdocs directory of NexusPortal to 733. As I outlined above, emailing
support@hostnexus.com creates a ticket in the helpdesk and it does this via a "piping" script at NexusPortal. To execute the pipe, qmail needs 755 permissions on httpdocs so for the last few days, emails sent to support and also our email responses via the helpdesk have not been getting through. Email servers attempt to send email for a week so today, when we discovered this problem with the email piping and fixed it, 200+ emails flooded into the helpdesk. All emails have been answered in the last 6 hours and I apologise if you experienced delays in obtaining support this last week. Alot of people logged tickets manually or posted in the forum but to those that have waited days for a response, please accept my apologies on that issue.
- Need Support? Quickest reponses are found at the 
Linear Mode
