Private Racks Installed - Move Schedule

[lorandm]

Deimos appears to be suffering from various issues at the moment. These range from spotty connectivity to severe mail problems. I have asked the data center to take the server down and re-examine its new cabling from today's server move and I anticipate a speedy solution to the problems.

Sigma evidently is suffering from hardware issues and our data center techs are currently assessing the situation

Please bear with us while we troubleshoot the issues and I thank you for your patience

[indiafin]

Deimos outgoing mails are down since last 12 hr. every one is saying to have patience.

How Long and Why one Should ?

Why Was So Emrgency to move at short notice

Movement to Private Racks could have been done on SAT and Sundays.

Why was 48 Notice send atleast in future there should be a concences of customers.

Can any one give any time when they will be able to resolve.

[Greybeard]

Whats the word on Sigma, I need to tell my customers something.......

[Jorge]

Plesk seems to be down for Photon. Is this related to the move? I tried to submit a ticket, but the ticket system is not responding neither.


Plesk error:

Client Id is undefined.
---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:153
psaerror(string 'Client Id is undefined.')
1: C:\Program Files\SWsoft\Plesk\admin\htdocs\index.php:56

[Mike]

The final rack move will happen tonight at 10 PM USA Eastern Standard time. The following servers will be moved:

poseidon
hercules
atom
omega
tog
athena
lamda
orion
alpha.harkeydesign.com
server7
hera
hosting.newbox
perseus
eros
rhea
callisto
dionysos
ion
server.harrisis
newvisionz
ms3.mail-shield.com
orpheus
iota.control-access4.com
arcadia

If during this move your server has not been on any of the phase lists, then it must be located at our other datacenter in Texas - EV1.

Regards,

- Mike Bowers
Vice President Sales and Marketing
HostNexus USA


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Please do not reply to this message as replies are not monitored. Instead, please open a ticket with your support team. Management (Laurence and Mike) can be reached by emailing Sales.
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[Jorge]

Like I mentioned. The ticket system is not responding so I will try emailing you guys.

[Mike]

The rack move is now completed. All of HostNexus servers located at the DedicatedNow datacenter, are now in our own private racks and routers. This will allow us faster server response times and more importantly, no more sharing router resources with other DedNow clients!

If you experience any issues since this move, please be sure to open a support ticket so we can check it out.

Thank you for your patience and cooperation through this important task.

Regards,

- Mike Bowers
Vice President Sales and Marketing
HostNexus USA


================================================== ===================
Please do not reply to this message as replies are not monitored. Instead, please open a ticket with your support team. Management (Laurence and Mike) can be reached by emailing Sales.
================================================== ===================

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[tknterry]

Mike,
You and your staff have been working hard the last couple days. In another thread, Nexdog stated:
"...most plans will be revamped and limits boosted as industry standards have changed dramatically in the last 18 months. ...."
Since Im about to change webhosts from my current one (to whom is still undecided but HN is a possibility) Im interested in what and when the plans will be revamped. Do you know how and when and if they will in fact be revamped? Thanks very much.

[RobbieLePommie]

Originally Posted by Mike

If during this move your server has not been on any of the phase lists, then it must be located at our other datacenter in Texas - EV1.

Just a note to add to anyone who's server is not listed, if you're not sure where your server is at, do a traceroute (open command, type "tracert ww.domain.com") and if the next-last IP address resolved to fortress-itx then it should have moved.

I had a server that wasn't moved (only set up very recently, so probably missed off the planning list), but worth just double checking.