I have been around for what, 3 years now. I went from their smallest hosting package to a dedicated server now.
I've seen them grow. With any good company, it's tough to control growth, and maintain the same level of service. Especially since you can't clone anyone, yet.
With that being said, I was here for the datacenter change. That was a good move, and like many changes, they have always been in favor of the customer.
The recent changes at the data center were a from HN growing too big. Not something HN truely had any control over. They still don't other than to throw "their" customer weight around. So they are having the datacenter fix the problem they sort of let go. It's just a problem of over growing.
HN has identidified the problem, and are having it fixed.
Now everyone gets frustrated with them, however even I need to realize that even though they may not help us out with in an hour, they do provide good service.
The one thing I can say, I've heard of some pretty bad horror stories with other hosts. I mean, at least we are talking to the people face to face. They have a personality. With bigger companies, you may never talk to the same person twice, not like you'd know it.
I've had my share of bad hosts. That's why I don't mind paying more for HN.
This host is almost like a family. They don't have a business face to them. Laurence has always worked with his customers, and has done a GREAT job of accomodating them.
I can say with HN, with them installing the newest apps, it sure beats being stuck on older ones, while others are enjoying the new features etc.
Anyway, I've stole the thunder from this thread long enough.
Welcome Lorand!!!!
the sum of the whole is greater than the parts
Welcome Lorand!
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