NEUTRON Plesk 9.5 Upgrade, Tuesday July 20th 12am (US EST)

[NexDog]

We will be upgrading Plesk on Neutron to 9.5 on Tuesday July 20th 12am which is basically Monday night.

This is a significant change as Plesk 9.5 looks somewhat different to Plesk 8. Version 9 has been out for over a year and we have it on all new Linux servers and it's now time to deploy across all Windows servers.

Plesk 9 allows Overselling so no longer will clients have to juggle their disk space and bandwidth allocations and it also comes with the new Reseller level where you can create Client Accounts and assign multiple domains to each. Until now resellers have been limited to assigning client access per domain only. I believe the default skin will be a Vista type skin but you can change this to a more familiar XP skin (or whatever type skin you've been using).

It's a big upgrade so there might be a few issues afterwards. I urge everyone to check everything after the upgrade to make sure things are in the right place. As always please do submit support requests if you find issues.

We estimate about 2-3 hours for this upgrade. The upgrade was completed on Baryon today and it went extremely smoothly.

Any resellers that want the new Reseller level please email sales@hostnexus.com after the upgrade and I'll make the changes.

[NexDog]

UPDATE 8am: The upgrade is almost done and the server is iup and serving up websites. The upgrade process is running through all the mailboxes and checking permissions and has been on this stage for 2-3 hours. We just have to let it run its course and mail is stopped while this happens. On our other upgrades this step normally completed in under an hour so we are not yet sure if this indicates an issue. After this stage is complete the internal Plesk database is converted to 9.5. We have no ETA as we cannot see any progress bar. But if it continues on much longer we will bring in the Parallels engineers to take a look.

[NexDog]

So the server seems stuck on the process that checks mailbox permissions and due to this mail is down and Plesk is down as the internal database needs to be converted which is the next step. As it seems to be doing nothing we have asked Plesk enginners at Parallels to assist and see what the problem is. Hopefully they will respond quickly, but that isn't guaranteed. Could still be a few hours away.

Please accept my apologies for the extended email downtime. This didn't occur in 3 test runs and the first live upgrade on Baryon yesterday.