Server OS Reload Rescheduled - Page 11

**Mike** · 05-30-2008, 11:11 PM

Quote:

Originally Posted by msheffi972

Yes now it's been 4 hours since the '2 hours' email. But we shouldn't be upset about that, nor should we think of it as a 'lie.'

That is absolutely correcrt, you should not. Because the datacenter caused this and did most of the work to restore it, we have been at the mercy of thier timelines. The timelines we passed on to you, were the ones given to us.

PS..So there is no further confusion - I am referring to the bit about being lied to. As to being upset, everyone has the absolute right to be upset.

**Mike** · 05-30-2008, 11:16 PM

Quote:

Originally Posted by telefoto

And, I can't even believe that HN staff would take the time in the forums to call a client a liar. Unbelieveable.

Nobody in management called any client a liar in this or any other HN forum.

ogroning · 05-30-2008, 11:22 PM

is this still a work in process?? all of my domains seem to redirect to one of my sites...

ogroning · 05-30-2008, 11:23 PM

also - plesk gives me a "users exceeded the amount for this license" message

msheffi972 · 05-30-2008, 11:24 PM

Quote:

Originally Posted by Mike

That is absolutely correcrt, you should not. Because the datacenter caused this and did most of the work to restore it, we have been at the mercy of thier timelines. The timelines we passed on to you, were the ones given to us.

OK So we have no right to be upset, after losing 3 days? Countless customers/business? No way to measure monetarily the losses? And all WE have to go on is what was told to us by YOU. When we are continually told, tomorrow morning we should be up, we should be up in 2 hours, we should be up in 5 hours, I'm sorry but it does become a lie when it doesn't happen. Maybe this datacenter isn't the best - if this is how they operate maybe you shouldn't be involved with them, as they have in turn damaged your reputation, which in turn has damaged all of ours. I am sorry if our comments upset you today, but perception is reality, and our perception was complete lack of reliable communication, which in turn lead us to vent here on this forum. Right or wrong, that is how we felt. I won't apologize or be made to feel guilty or bad for being upset. Like I said before, the only other time I was out for several days was on this server, provided by this host. In no other hosting scenario I have been involved in in the past 10 years have I had so many consecutive down days. And I just don't feel like the customer service during this time period was up to par. Sorry.

**Mike** · 05-30-2008, 11:29 PM

Quote:

Originally Posted by msheffi972

I would have thought that after the "Nightmare of 2006" when we were down for 6 or 7 days that a plan would have been put in place so that it wouldn't happen again. That is why I stayed with you, as I thought it wouldn't happen again. But yet here we are. I don't know that I can trust for it not to happen yet again a couple of years from now or even a couple of months from now.

We did! We upgraded the RAID. Added three new monitors (raid monitor, backup monitor and disk space monitor), and installed larger hard drives. What we did not do was install 'brains' in one of the techs at DedicatedNow.

**Mike** · 05-30-2008, 11:32 PM

Quote:

Originally Posted by msheffi972

OK So we have no right to be upset, after losing 3 days? Countless customers/business? No way to measure monetarily the losses? And all WE have to go on is what was told to us by YOU. When we are continually told, tomorrow morning we should be up, we should be up in 2 hours, we should be up in 5 hours, I'm sorry but it does become a lie when it doesn't happen. Maybe this datacenter isn't the best - if this is how they operate maybe you shouldn't be involved with them, as they have in turn damaged your reputation, which in turn has damaged all of ours. I am sorry if our comments upset you today, but perception is reality, and our perception was complete lack of reliable communication, which in turn lead us to vent here on this forum. Right or wrong, that is how we felt. I won't apologize or be made to feel guilty or bad for being upset. Like I said before, the only other time I was out for several days was on this server, provided by this host. In no other hosting scenario I have been involved in in the past 10 years have I had so many consecutive down days. And I just don't feel like the customer service during this time period was up to par. Sorry.

What are you talking about? Please read my post more closely. I was referring to the posters comment about being 'lied' to.

Nowhere did I say or even infer that our clients should not be upset. For crying out loud!

**Mike** · 05-30-2008, 11:34 PM

Quote:

Originally Posted by ogroning

also - plesk gives me a "users exceeded the amount for this license" message

The new Plesk license key is being installed now. That message should clear up shortly.

**Mike** · 05-30-2008, 11:36 PM

Quote:

Originally Posted by ogroning

is this still a work in process?? all of my domains seem to redirect to one of my sites...

If that does not clear up within an hour, I would open a ticket. May have to reconfigure IIS for your domains.

msheffi972 · 05-30-2008, 11:39 PM

I am the poster that talked about being lied to, and I still stand by that comment. When we are told things that don't happen, it becomes a lie, albeit an unintentional lie - but still a lie nonetheless. This feeling today was exacerbated when after the original post by Laurence at 10:00 this morning saying we would be up, and 9+ hours went by without another comment from management, after we were all getting more and more upset. I'm sorry that you and Laurence both get defensive and come back and make comments like that, just like Laurence did with orgroning earlier, telling him he had no idea what he was talking about. Regardless - we, the customers, are still the ones who feel hurt and upset and lied to this whole week, then left out in the cold with very little real communication. I am sorry, but again, that is how we feel. If you can't understand that then I don't know what else to say. I don't feel like we were respected as customers. That may not be your or Laurence's intention, but that is how it felt. And I may be a little on the defensive myself, but I've had to deal with this for the second time now, and my patience is wearing thin, so I apologize for my brashness today. I am just ready for this week to be over and hope to get back to business next week.