Overview

This is a mission statement we like to call The HostNexus Difference - a message from our General Manager.

The HostNexus Difference

What makes HostNexus different from other hosts? Why should I choose HostNexus above all the companies that I am researching? These are common questions asked in pre-sales communications and also some of the most pertinent any potential client can ask of a web host. The ability to stand-out from the crowd due to positive points found in a service is a rare and important quality in an online company trading in a somewhat saturated market.

The fact is that there are a lot of hosts and new hosts are springing up every day. Excellent uptime, good customer service and a fantastic array of features are simply par for the course in this modern age of web hosting. In this age of instant communication, if a host doesn't provide such things they rarely last long and online social networks can spread the word literally at the speed of light. HostNexus is in its 8th year of business with over 3,000 happy clients and over 100 servers so great uptime, service and range of features is a given. So what is the HostNexus difference?

The Philosophy

Commonalities extend throughout the hosting industry and a common paragraph I see in other host's "About Us" pages goes something like "WhateverHost" was started because the CEO became increasingly dissatisfied with the level of service offered by the various hosts he was using. This was never the case with me. In fact I always enjoyed excellent service in terms of support and uptime but obviously something was lacking and these points are the driving points behind HostNexus - Honesty, Integrity and Communication.

HostNexus is an open book to our clients. Nothing is hidden! You don't have to bury down 4 pages into our order process to find the real price of our plans and you don't have to search for overage pricing. Your personal information is 100% safe and we don't store credit card info on our servers. In fact your card numbers are completely unknown to us! You are in complete control of your billing at any time and can directly cancel billing cycles yourself at any time - without HostNexus intervention. Server and uptime statistics are on public display and you also have full access to our client base via our community forum.

Honesty, Integrity and Communication

We don't employ any marketing gimmicks at HostNexus. What you see is really what you get. We say we use Dual Quad Core servers and we do. We say we use RAID arrays and we do. We say we have remote backups of your data and we do. We say we have all these guarantees and we do. We say we provide real 24/7 support and we do!

Communication is the key! Not only do we encourage client to client and client to staff interaction via our community we employ various methods to keep our clients appraised of issues and developments at HostNexus. Every server has a mailing list so if your server is experiencing an issue or needs schedule maintenance for hardware replacements and upgrades you will receive notice before, during and after the maintenance window. The same announcements are posted on our forum. If there is a network wide announcement all clients are notified on our main list. We also publish a monthly newsletter which oftens sums up the last month and announces new features or services and general news, tips and information. We have our own contribution to the blogosphere penned by yours truly which I use to go into hosting related issues in more detail and receive feedback from our client base. I sincerely feel that open communication through a multitude of avenues is the only way a host can thrive on today's internet which is why we provide so many options.

Communication

Finally, I'd like to add that my door is always open to all clients. You will certainly see me around quite a lot as I live and breathe hosting and spend a good 18 hours a day making sure the wheels of HN are well oiled. Feel free to drop me a line at with comments, feedback, ideas or any issues that you want elevated to higher management and I'll get back to you very quickly!

 - Laurence Flynn
   General Manager, HostNexus