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09

Apr

16

[RESOLVED] Neutron Hard Drive Failure/Replacement

6 weeks ago Neutron had drive errors that weren’t fully fixed. But the drive is in a bad state so I asked the data center to swap it out and rebuild teh array. Should have been a 5 minute operation but the server is insisting on CHKDSK. It’s halfway through. In hindsight I should have emailed on the list but I thought it would be a 5 minute job. Sorry about that.

Forum post: Here

UPDATE: Still on stage 2 of 3 unfortunately. No real idea how long this could take but 3 hours is unusually long.

UPDATE (8.45am EST): I cancelled the chkdsk as it was nowhere near complete and was approaching 4 hours. Server is back up, drives are fine and RAID is rebuilding. We’ll be paying close attention to the logs for any drive errors but I’m sure all is green now. My apologies for this unexpected downtime event.

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2 Responses to “[RESOLVED] Neutron Hard Drive Failure/Replacement”

  1. Anees

    April 16th

    This year was a bad one for Neutron.. I lost my client trust over Neutron .. Please set some backup solutions for Neutron specially for the mail servers at least. :???: :???:

    • True, but I think some of the issues are stemming from this. This kind of thing is why we avoided doing this in the past.


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