RSS Updates

Current Issues

12

Jan

24

Boson File Maintenance – Wednesday 2am 25th January EST

We have a drive being reported in a degraded state on Boson. We attempted to replace the drive but due to an irregularity in the RAID array setup we ended up replacing the wrong drive. We need to take the server down and open the case to examine the array setup and make sure the correct drive is replaced.

This will happen on Wednesday at 2am 25th January EST and the downtime window is expected to last 30 minutes.

Thank you for your co-operation.

12

Jan

18

PION Server Plesk Upgrade – Saturday 21st January 2am EST

On Saturday 21st January at 2am EST we will be upgrading Plesk on PION from version 9.5.3 to 9.5.4. Expected downtime is 2 hours for this maintenance window.

This upgrade should fix an error encountered while attempting a MySQL backup via Plesk.

Many thanks for your co-operation and support.

Recently Sorted

12

Apr

6

Hardware Maintenance Saturday Morning 7th April 3am EST

Neutron server has been a bit slow and unstable lately and we want to take it down to run some hardware tests to see if this is the cause. The maintenance window is essentially tonight in the early hours of Saturday morning EST and may last up to 2 hours. I appreciate this is longer than desirable but we really need to track down the cause off Neutron’s issues of late.

UPDATE: The scheduled hardware maintenance yesterday could not be completed due to an issue at the data center. We have rescheduled this for tonight at 3am.

11

Dec

12

ARIES – Restore Complete

ARIES server crashed a few hours ago and prompted a File System Check (FSCK) upon reboot. The FSCK completed but has cause some problems, namely some corruption of the critical /usr directory that hold many OS files and libraries. We are attempting to restore this partition from a rescue CD. Will update you when we know more.

UPDATE: Most services have been restored and the main two things left are:

1) Email – working to get this back up right now

2) PHP – Some modules need to be compiled in. This will be done after mail is fixed.

[b]UPDATE:[/b] Aries should be 95% back to normal. Websites are up, mail is flowing and Plesk is working. We still have a few things to install (few perl/PHP modules) but these things should affect most people. If you notice something wrong with any sites or email please let us know immediately by emailing support@hostnexus.com or submitting a ticket via the online Helpdesk.

Many thanks for your patience!

11

Dec

6

[RESOLVED] ELECTRON – 2gb Memory Upgrade – 3am Thursday 8th December 2011 EST

Tomorrow night (3am Thursday 8th December 2011 EST) we will be taking Electron down to perform a 2gb memory upgrade. The server has reached it’s current capacity and needs this upgrade to improve overall stability. Downtime should be around 30 minutes.

Thank you for your attention!

Update: This has been completed. While teh maintenance was done we found an issue with a drive and replaced it. The RAID 10 array is rebuilding which will cause some slowness for 8 hours approx.

11

Nov

16

[RESOLVED] VPS2 Memory Upgrade Tonight – 17th November 3am EST

At 3am tonight 17th November EST we will be performing a memory upgrade on the VPS2 node. Please allow 30 minutes downtime for this upgrade.

11

Oct

18

[RESOLVED] Cancer Server – RAID Maintenance Wednesday 19th October 3am US EST

Cancer server is reporting a failed drive in its 4 drive RAID 10 array. Although this server has a hot-swappable chasis and ability to change a drive without downtime we want to perform some deeper maintenance on th RAID controller to make sure everything is okay (as the server is a few years old and has had a few failed drives in the past). Therefore we are scheduling a 30 minute downetime window to take the server down and open it up to inspect the RAID array. This will happen at 3am Wednesday 19th October (early hours of Wednesday morning US EST).

11

Oct

10

[RESOLVED] Proton Crash 10th October EST

Incredible as though it may seem Proton has crashed again. All efforts to boot the machine have been unsuccessful. All hardware was swapped, server was swapped, chdisk ran on the RAID array. The server was completely clean, full malware and anti-virus scan just completed, Windows was up to date, yet the server just blue-screened every time – the sign of a corrupt OS.

We are restoring once more. When the server comes back up we should probably migrate everyone to other servers and through Proton out the window.

UPDATE: We are in the last stages of the Proton restore. We belive we have found a quicker method to complete this kind of issue and if everything went well the server should be running all services in a few hours.

UPDATE: As of about 12 hours ago all services have been restored on Proton. If you find any domains with problems it will probably be a simple permissions issue so please contact support immediately and we’ll fix for you.

Thanks to all for your patience. If you’d like to be moved to a different server please let us know and we’ll get that done.

11

Oct

3

Data center Notification: Power Company Maintenance

The data center’s utility company will be shutting down one of the two feeds that power the building on Tuesday, October 4th from 17:00 EST until Wednesday morning. During
this time the power to the building will be on a single feed and this will not affect any service. In the event of the remaining feed failure the UPS and emergency generators will continue to supply uninterrupted power to the facility.

We apologize for the short notice as the data center has just informed us and we have no control/choice in the matter. But it does look as though the data center will function normally during the maintenance window.

We thank you for your continued support.

11

Aug

25

MAGNON Plesk 9.5.5 and Coldfusion 9.0.1 Upgrade – Saturday 2am 27th August 2011

Parallels finally released a new 9.5 version that supports Coldfusion 9! We will be upgrading Magnon first this Saturday 2am 27th August 2011. Plesk will need to be upgraded first and then CF will be done. We estimate about an hour downtime for most services and 2-3 hours downtime for Coldfusion while this upgrade takes place. As always please allow 4 hours in case there are complications.

UPDATE: We ran into a few unexpected issues and decided to postpone the upgrade for one week. This week gives us time to research the errors we found and discuss internally how to proceed with the upgrade. Rescheduling this to Saturday 2am 3rd September.