On Monday 15th August 4pm EST we will be upgrading CF on Atom to 9.0.1. This should be a painless upgrade with very little downtime but please allow 30-60 minutes in case there are unforseen complications.

Electron server crashed about an hour ago and all efforts to boot the server have failed. We’ve tried replacing all the hardware yet it still fails to boot. At this stage all we can do is copy data to an external device, reload the OS and then copy the data back.

From experience this can take 24 hours (or longer). My apologies for this downtime event.

UPDATE: So after 12 hours we have the new server ready and data has cloned to a USB device. As this is a RAID server the data has been be cloned in this way and we can’t just copy direct from old RAID array to new RAID array as the data needs to be on one device (not 4). Yes, we do have backups on a remote server but even on a private 1000mps network it would take too long to transfer the data. It is quicker to clone the data then connect the USB enclosure direct to the motherboard and restore. This restore is now taking place and should be done within 12 hours. Whilst the cloning took place we reloaded the OS and installed Plesk and Coldfusion so we’ve been moving as quickly as possible.

Thanks for your patience thus far.

UPDATE: The server is almost restored. All data is now successfully copied over and we are now completing the final tasks to get everything up. We estimate this should be done in 2 hours.

Many thanks to all for your patience. You’ve all been fantastic and very understanding.

UPDATE: We are running a tool to reconfigure all the permissions and this is taking longer than expected. We do expect it to finish within an hour though.

UPDATE: All domains are up now. We have an issue with Access based DSNs and are working to correct that. Please note that archived mail has not yet been copied over and that will start now. Mail is working however. Many thanks for your patience.

We will be upgrading Aries server to Plesk 9.5 on Sunday June 12th 2am EST. This is to fix a random Postfix bug we have encountered over the last few weeks.

Downtime should be minimal (1 hour) but please allow 4 hours for this maintenance windows in case any issues arise.

Many thanks for your co-operation.

UPDATE: Upgrade was completed without incident.

Magnon did not come back up after a reboot. We are investigating this issue.

UPDATE: Server bck up.

We will be upgrading MailEnable on Fermion to MailEnable Pro with its IMAP and TLS/SSL support on Saturday 9th April 1am US EST (effectively Friday night). This is normally a 3-4 hour upgrade during which time mail is queued for delivery and outbound mail is temporarily stopped. Occasionally an upgrade can take longer but 4 hours is the average.

On Sunday 3rd April at 3am we will be upgrading PHP on Leo to 5.3. Please ensure your PHP programs are updated so they support this new version as many older versions of programs such as Joomla may break.

We will be upgrading Plesk on FERMION to 9.5 on Saturday 2nd April 1am EST which is basically Friday night.

This is a significant change as Plesk 9.5 looks somewhat different to Plesk 8. Version 9 has been out for over a year and we have it on all new Linux servers and most Windows servers.

Plesk 9 allows Overselling so no longer will clients have to juggle their disk space and bandwidth allocations and it also comes with the new Reseller level where you can create Client Accounts and assign multiple domains to each. Until now resellers have been limited to assigning client access per domain only. I believe the default skin will be a Vista type skin but you can change this to a more familiar XP skin (or whatever type skin you’ve been using).

It’s a big upgrade so there might be a few issues afterwards. I urge everyone to check everything after the upgrade to make sure things are in the right place. As always please do submit support requests if you find issues.

We estimate about 4-6 hours for this upgrade. The upgrade sometimes goes smoothly and completes within a few hours but sometimes it gets stuck and requires extra work. I’ll post updates on the blog and forum during the upgrade to keep you all appraised.

Any resellers that want the new Reseller level please email sales@hostnexus.com after the upgrade and I’ll make the changes.

Please be aware that only persistent server issues are posted here and normally 30 minutes after an incident occurs as techs first need to check the issue before posting an update.

We will be upgrading Plesk on Theta to 9.5 on Saturday Saturday 26th March 10pm EST.

This is a significant change as Plesk 9.5 looks somewhat different to Plesk 8. Version 9 has been out for over a year and we have it on 90% of Linux and Windows servers.

Plesk 9 allows Overselling so no longer will clients have to juggle their disk space and bandwidth allocations and it also comes with the new Reseller level where you can create Client Accounts and assign multiple domains to each. Until now resellers have been limited to assigning client access per domain only. I believe the default skin will be a Vista type skin but you can change this to a more familiar XP skin (or whatever type skin you’ve been using).

It’s a big upgrade so there might be a few issues afterwards. I urge everyone to check everything after the upgrade to make sure things are in the right place. As always please do submit support requests if you find issues.

We estimate about an hour for this upgrade.

Any resellers that want the new Reseller level please email sales@hostnexus.com after the upgrade and I’ll make the changes.